Refund policy
At Lorent Mode, we want you to feel confident when choosing your style with us. If something is not quite right, our return process is clear, fair, and designed to support you every step of the way.
Return Eligibility
You may request a return within 60 days from the date your order is delivered. To be eligible for a return, all items must meet the following conditions:
- Unused and unworn
- In original condition
- Returned with all original packaging and labels intact
We do not charge any restocking fees.
How to Start a Return
To begin a return, please contact us by email at info@lorent-mode.com. Include your order number and a brief explanation of your request so we can assist you promptly.
Return shipping costs are the responsibility of the customer. We strongly recommend using a trackable shipping service to ensure your return reaches us safely.
Exchanges
If you would prefer an exchange instead of a refund, please let us know when you contact us. We are happy to help arrange this, subject to item availability.
Refund Processing
Once your returned items arrive and are inspected, your refund will be processed within 7 business days. Please note that banks or payment providers may require additional time to complete the transfer before the funds appear in your account.
Need Help
If you have any questions or need support at any stage, our team is always here to help. Feel free to contact us anytime at info@lorent-mode.com. We are committed to making your experience with Lorent Mode a positive one.