Who are we at Lorent Mode?
Lorent Mode brings together thoughtfully curated fashion that balances modern design with everyday comfort, created for confident style and timeless wear.
How long will my order take to arrive?
Once your order has been prepared and shipped, delivery usually takes 3–7 business days, Monday through Saturday. You’ll receive a tracking link as soon as your parcel is on its way.
Do you ship outside the United Kingdom?
At the moment, we ship only within the United Kingdom. This allows us to keep our service reliable and consistent. If this changes in the future, we’ll share the news with our customers first.
Is shipping really free?
Yes, it is. Every order includes free shipping, with no minimum spend or special conditions. We believe checkout should stay simple.
What if I need to return something?
If an item isn’t quite right, you have 60 days from the delivery date to request a return. Just email us at info@lorent-mode.com and we’ll walk you through the next steps.
When will I receive my refund?
After your return has been received and approved, refunds are processed within 7 business days. Depending on your bank or payment provider, it may take a little extra time to show on your account.
Can I exchange an item instead of returning it?
Yes, exchanges are available. Contact us at info@lorent-mode.com and let us know what you’d like to exchange, and we’ll help you check the available options.
Which payment methods can I use?
We acceptAmerican Express, Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay, Visa. All payments are securely processed to protect your information.
Is my personal and payment information protected?
Absolutely. Your privacy matters to us. Lorent Mode does not store sensitive payment details, and all transactions are handled through a secure, encrypted checkout system.
My order hasn’t arrived yet. What should I do?
Start by reviewing the tracking link in your shipping confirmation email. If more than 7 business days have passed since dispatch and your order hasn’t arrived, contact us at info@lorent-mode.com and we’ll investigate for you.
Can I change or cancel my order after placing it?
If your order has not yet been shipped, we may be able to update or cancel it. Please contact us as soon as possible after placing your order, and we’ll do our best to help.
Still have questions?
We’re always happy to assist. Send us a message at info@lorent-mode.com and our team will get back to you as quickly as possible.